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Yep, contact attempted by myself and the agents - there's even a blanket out of office reply to all email to say don't call them for updates...
It hasn't been absolutely nothing, on that first day they emailed across forms to fill in RE: our details/proof of funds, and a month ago after we and they got copies of the mortgage offer they sent across the mortgage deeds for us to sign and return - so not complete silence for what it's worth.
Guess this stamp duty holiday has probably meant they've taken on more than they can handle - we (perhaps foolishly) took them via the agents' referral scheme.
hvsds
mustardbeak
Surely emails and calls have been tried in the 11 weeks?