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I think most mftr argument against it being a "defect" is that, "well we sold thousands of these and your the first to say about this problem, so it must be a you problem, not an us problem, please go away"
When actually they are neck deep in returns and paperwork and don't want any more to come back as they'll need to hire a warehouse to keep them all in (this actually happened with spesh/globe branded bikes around 2010 to 13, a local set of dealers were nearly crippled by the influx of every spesh and globe bike sold in those years for a recall on forks that affected a lot of them. Spesh decided to not just send boxes of forks out to dealers so they it could be fixed fast, instead requiring each one to be catalogued, booked in, fork stripped and sent to them, then they would ship a new fork out, chaos, would never get myself involved at a dealer level with that company again).
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BrickMan
JVBulman
Ah yes, I've heard a lot of wonderful things about the shartstorm that is UA from other shops.
I don't know if Tern will every get back on my good side after having built and maintained dozens of first and second gen GSDs, and hearing about the new wave of problems with the current generation of GSDs and HSDs from my former shop.
But what rubbed me wrong the most outside of the specific QC issues on the bikes themselves, was the fact that Tern was extremely resistant to even acknowledge the issues were real even when photographic evidence was presented and literally told shops having issues shit like "ah yeah, it's normal for MT5s to rub for the first couple hundred miles."