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if the b screw is tight than that the derailleur wont engage the larger cogs. this was the initial issue when it was shipped to me
@Dammit yeah I am in Guildford but heading on holiday on Thurs. Going to play with the chain length then if that doesn't work drop it to Hoops in Farnham when I get back
@grams synchro mode is already semi-enabled. it knows not to put it into small small; hence in that photo its not on the 11t
so this is the "happy medium" the b screw needs to be at to ensure all the gears can be reached.... something must be wrong
did have a look at the chain length and it seemed ok - maybe I am being to conservative?
i do want to go to a smaller cassette tbh - 34t doesnt suit my riding style at all (not touring/bikepacking). the chain slap when you're in the 11t is ridiculous. this may help