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@M_V
We got a thing from Etsy saying that basically UK gov/customs are going to take vat on everything now. If we sell to anywhere outside the country then Etsy will charge us the vat and pay it to the uk gov and we have to electronically notify whatever carrier we use to send stuff that this has happened or they’ll charge the buyer vat again before delivering the parcel. Sounds like Starbike haven’t done the notification properly?