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konastab01
Seen this happen a lot, as an individual your kinda screwed as the courier has acted on your behalf (as you weren't standing in the middle of the customs warehouse at exactly the right time to intercept your parcel lol), and now just wants paid. As a business you can at least take that paperwork off their hands and deal with it directly, but even then, had a nasty one the other day, still arguing with them but amounts to fee's in excess of 3x what you'd ever make on the item, when they should have been only a fraction of. Will get sorted but its additional and constant stress/uncertainty.