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I bought my partner a pair of secondhand RMW’s in Australia 10 years ago. She’s worn them in all weathers and told me (too late) she had been drying them out under the radiator. The soles were almost falling off when she presented them to me. I had them re-soled at a cobbler on Goodge St that apparently used to do all RMW repairs until the company was taken over. His view was that since the takeover the quality had gone downhill. He made a tremendous job of the repair.
Edited to add said cobbler’s shop name: Fifth Avenue Shoes. Had some Italian slip ons re-soled as well and another superb job.
RMs had to go back, the tiny imperfection turned into a big imperfection! Nightmare to deal with them, they made me go back to the original store I bought them from (100kms away) when they have another outlet less than 20kms away... And when I got there this morning they wanted to give me a gift certificate, no refund!! Manager told me she wasn't authorised to hand out refunds, I told her I wasn't leaving without my money! She made me wait around 45mins before caving... The boots felt super weird on the second day anyway, not comfortable... I could feel the construction of the welt all around the edge of the insole, it felt like I had something stuck to the sole off my boot, very odd...
Anyway, I'd avoid R.M.Williams if I were you! Top pic is right after it happened, second pic is after a polish...
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