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Absolutely and totally 100% agree with all of this. Probs posted 100 frames easily and always pack as you described. Never had one arrived damaged yet (although have probs fated it now).
That frame is fucked. If was that way before being sent and photos or damage werent sent to the buyer or if damage happened during transit its totally the sellers resp to sort out.
velosaurus
Really shit packaging. I buy and sell frames regularly for around £200. I ALWAYS:
Wrap all 8 frame tubes and fork individually
rigid drop out spacers
All moving parts secured
Rigid box BIGGER than the item, not sticking out and wrapped in tape
for a £1200 item this is really piss poor but at least the seller might learn something
If an item of mine arrived like that I would offer a full refund regardless of insurance. Frame is unsafe and it's a shame you only asked for £150.