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umop3pisdn
Sorry, but it's totally unreasonable to expect that every Tom, Dick and Harry selling on their used bikes know how to effectively package such a complex item. Sounds to me like @jesus_romario made an effort to get the bike to @Z4k in the same condition as advertised.
Maybe a little too much faith was put into the shipping company (easily done if you're not experienced). The seller should definitely take it up with them.
Buyers should understand the risks of buying second hand and accept that shit happens in transit. If you want a pro job, go to a pro. Plenty of businesses out there selling used bikes.