Bad traders

I dunno about frame dents and saddle - could have already been there, could have happened in transit. I do find it mind boggling that the buyer was content to pay by bank transfer, with no shipping insurance on a £1000 bike to some dude in Norway who'd only posted a handful of times only in the classifieds. In some ways, you're lucky to be having this chat at all.

However, I'm always suspicious when a seller manages to send pictures that conspicuously miss out the most scratched parts.

@jesus_romario - are you suggesting the scratches photographed by the buyer were on the bike, and that while you hadn't actually shared photos of them, you think you're in the clear as you had mentioned "some scratches" in the description, and while the buyer asked for more photos, you're happy that you provided them while still not showing the main scratches? That is shitty which ever way you look at it.

Rule number one of honest selling - photo the worst bits.

why is it hard to defend yourself ?
you seem to have communicated the condition of the bike in a decent way, maybe have avoided to zoom in on some dents, but to me it seems clear that the boxing was sub-standard and the bike suffered a lot of knocks and damage in transit.
surely if you're a decent person, after agreeing on no-insurance and bank transfer, it is up to you to make amends with the seller.
the saddle is gone and the frame has its value at least halved.

Looks like being badly packaged (wheels moving back and forth in box) would account for most of those gouges. I pack my bike for flights better than that.
As Scrabble says, y u no shipped insured?
That said, looks pretty beat up in those photos.

Lol at how that was packaged for a sale at 1k.

I received a frame from someone on the forum last week (price paid 125 quid) that had been packaged far better than this.

Is that how it’s packed, then you might as well just send it without the box.

Frame is fucked

My thoughts too,

there's no way those scratches / dents happened without the box obviously being fucked on arrival.

In a paypal situation the postage insurance is up to the seller to deal with, it's there for their protection not the buyer who can just claim on paypal. obviously this is a bit different because of the Bank transfer. but that's totally another issue, if a seller will only take a bank transfer walk away.

Agreed, if the box looked fine then I find it hard to believe some carbon wheels would have caused that from rolling around.

Packaging is terrible also. This is shit for the buyer and 150 compensation is far too low.

10 people all giving their opinion on how it was packaged but this is not how it was shipped. This was just me disassembling the bike and fitting it in a box. The buyer does not share pictures of the real position it was in and all the soft stuff that was in between.

Did you wrap the tubes with padding? Or just stuff some stuff inside the box?

My opinion is based on the photo with the chunks of polystyrene in the box.

That is messed up. really really bad packaging, as above you mayaswell have sent it without the box.
the photos on lightroom do not even show much. The only thing i can see from those photos is minor scratching and chain slap.
the buyers photos, those are deep dents, scratches and a broken overtightened saddle?!the frame is fucked...
seller looks to have been sly in the angle of photos etc
i dont see how the wheels would be messed up like that in the packaging either...

and as for the components being expensive. they are second hand!
If you spend a couple of months on the forum/ebay or anywhere else tbh you can get them all for a decent cheap price.

it dont add up to me. If i was the buyer i would be asking for a full refund tbh with the item being shipped back...

why is there so many dents and damage if there is lots of soft stuff in between?

Damage consistent with axle/nuts striking frame in transit.

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well spotted!

Everybody is judge jury and prosecutor here on this forum. In hindsight everybody would have done things differently apparently. I have said what I have had to say and defended myself adequately. Maybe you guys should also know that the buyer wanted the bike to be declared for much lower than the actual value and was surprised that the shipping was ‘so much’

Nice deflection but it clearly was a badly packaged parcel.

All sellers regardless of cost of the item or where they are sent from should take responsibility to package a parcel as much as they can to avoid this.

https://www.youtube.com/watch?v=aq2u1bmkKUQ

Were you there when I shipped it or when it was opened officer? Everybody is analyzing vague pictures of how it was not shipped

So the buyer took a hammer to the frame when it arrived?

Do you believe in buyer’s remorse?

I asked you how you packaged it but you never replied.

I empathise with the buyer but I think we should give the seller a fair chance to represent their side.

Just saw seller’s post saying:

I have said what I have had to say and defended myself adequately.

So, never mind, I guess.

From his responses, the frame was packaged well, the buyer did some of the damage himself, and the forum is unfair with him

Buyer might be protected under APP (authorised push payments) as this is clearly a scam.