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It is difficult to have to defend oneself like this. Any used object shows cosmetic damage and it is not difficult to focus on those and make the entire thing look broken. I clearly stated that the bike had an honest price given that it had to be shipped from norway and that it had some cosmetic damage. I have done nothing wrong and I think 1000 pounds was a fair price but all of a sudden the buyer thinks 850 is fairer. Maybe the import cost was a bit higher than expected?
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why is it hard to defend yourself ?
you seem to have communicated the condition of the bike in a decent way, maybe have avoided to zoom in on some dents, but to me it seems clear that the boxing was sub-standard and the bike suffered a lot of knocks and damage in transit.
surely if you're a decent person, after agreeing on no-insurance and bank transfer, it is up to you to make amends with the seller.
the saddle is gone and the frame has its value at least halved.
errr... apart from the frame, saddle and rims?
Edit - tbf, the rim doesn't look bad but the other two items do appear to be "not as described".