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  • it should be insured, if not, sellers responsibility.
    if you did pack it properly, a dent and a broken saddle would've been avoided (again your responsibility)
    1200 is a lot of money to receive damaged items in a poor packaging.
    If this was the other way around would you be happy with the seller?

  • To be fair I received a frame dented and it was entirely the shipping companies fault, they chuck those boxes around.
    Good packaging is key but sometimes you get very unlucky.
    Surely this is an easy insurance job and everyone is happy

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