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Try a hard reset
Edge 500 has been able to be fixed via the two-finger button combination that hard reset the unit. With the Edge 500, that two button combination is the Power/Light (upper-lefthand corner) and the diagonally across and down Lap/Reset button. From the off state, hold those two together until it powers up and a prompt appears to reset user data.
freezing77
@tmevans
What do we do with out Garmin 500 that never worked from day 1 but which is now over two years old because we couldn't find out how to get it fixed and then we put it in a cupboard?