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Howard
@Stonehedge
This talk of Time factors getting a rep for crap customer service has reminded me of my dealings with another Yorkshire watch seller, the now defunct Yorkshire Watches.
They sold me a brand new Seiko that was running slow when I received it. I sent it back and they refused to replace it because "you clearly have opened the watch and tinkered with it". I hadn't even taken the plastic off, let alone worn it or opened the case. Still fuming about that.
Edit: it wasn't just running slow, it was stopping after half an hour or so. It was clearly faulty.