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Yeah it's one of the new ones. Have also heard about negative experiences with Eddie. Will contact him first but will assume that he will be a dick and use the above advice.
Really late response, but how did this go in the end? Fixed under warranty or did you go to a someone else for repair? In a similar situation and wondering what to do.
That sucks, one of the new ones too, right? Ideally, you'd want to contact Eddie, but I don't think I've ever heard anyone having a positive experience doing that. These come with warranty, so you might be lucky... If not, any watchmaker should be able to sort it out.