Owning your own home

I have a Neato Botvac D7, a "connected" robot vacuum cleaner. When you have a couple of cats who like fighting each other when they get bored this is a Very Handy Thing. Apart from when it goes wrong, which is (for me) the current state of affairs.

I changed broadband providers, and thought I'd change the wifi network at the same time to the one provided by EE. This proved to be A Mistake.

It has proved impossible to move the Botvac from one network to another, and now you have to reboot it manually to get it to go, which means it gets forgotten and we end up with cat fluff up to our knees.

The process for connecting a Botvac is as follows:

1. Turn the Botvac on in pairing mode, it will go into wi-fi access-point mode
   
2. Go into Settings on your iPhone, connect to the Botvac "network"
   
3. Open the Neato app, connect to the Botvac
   
4. Go through the setup, which will connect the Botvac to your wi-fi network
   
5. From now on the Botvac connects to Neato servers via the Internet, and your phone app connects to your Botvac via the same route
   
6. You can now enter the Botvacs cleaning schedule and other config details
   
   

I can't get past step 1 - it won't go into access point mode.

Neato support are wholly, 100% concerned with troubleshooting my home wifi network - the network that the Botvac is 100% unable to connect to, because it can never be told the details of this network, because I can't connect to the Botvac in order to tell it what network to connect to.

Unless! I'm missing something and the connection speed between my phone and my wi-fi router is going to (magically?) fix the ability of the Botvac to go into access point mode.

Am I missing something?