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The solution, at least in part, would be to nationalise GP practices again. Competing against each other and having to hit commercial targets is reducing quality of care.
https://www.theguardian.com/commentisfree/2019/may/08/gp-nationalise-surgeries-profit-patients-nhs
Stonehedge
It doesnt really affect me but can be off putting for some, for example my partner was told during an appointment to call and book a follow up appointment, only for the receptionist to imply she was lying. I told her to call back and make sure she got her appointment but imagine others would not bother.
I'm in agreement with you, not sure what the solution is. Probably less overworked doctors, receptionists, nurses etc.