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The admin staff at my GP's have rules for booking appointments so arcane that the bloody awful online system they offer (which has improved a little over the years) was better even when logging in required you to know 3 different numbers and a password.
Booking appointments is only allowed for a limited period each day.
The times are different each day.
On some days, making an appointment face to face is only allowed for a subset of those hours, otherwise you are only allowed to phone in.
The rules are not clearly documented in any one place, so you learn them by breaking them and being sneered at.Walking into the surgery to be told to go home and phone them is not an experience that makes you like the tinpot little Hitler on the other side of the desk.
And this surgery is better than my previous one, which I left solely because of the hellish appointments process.
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itsbruce
my GP receptionist
Is it a requirement to be a complete arsehole or is it a result of dealing with arseholes all day, either way, get in the bin.