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Stonehedge
Having been on the other side, it does get tough through the day as you do pretty much just get abuse on every other phone call for things that are completely out of your control. Add in with that always needing to be switched on to stop chancers trying to get multiple tramadol prescriptions in a month or people ranting in the waiting room because we're 'holding the appointments for all the Asian people and lying to the white locals' among many other things. I remember we once had a Nurse Practioner helping on the phones who received massive abuse on a call, once she mentioned her name the person on the phone switched completely and started to have a chat about the kids.
This isn't a rant at you by the way, and from this I'd say it sounds like a completely valid reason to call and the person was a bit of a nob on the other end, but having worked in it I do always try to present how shit it is pretty much all day and how the nicest person in the world can call in and you'll probably sound pissed off to them.