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Im sure they deal with some stupid aresholes all day but Id rather they didnt assume I was one.
Called on Friday to check my mobile details were correct in the system as various younger people I know at the same surgery have all had their vaccine texts. Turns out yes one number was wrong so they updated it and said someone would call me on Monday to assure me.
Nobody called so I called back today to check if I needed to do anything given I could have missed a text. Receptionist assumed I was a chancer and basically got told to fuck off. I explained the situation again and she reluctantly looked at the system and then confirmed I had missed a text and someone would call me.
apc-
To make matters worse, the GPs can be equally if not more challenging than the punters meaning lots of admin staff get it from both directions.
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Having been on the other side, it does get tough through the day as you do pretty much just get abuse on every other phone call for things that are completely out of your control. Add in with that always needing to be switched on to stop chancers trying to get multiple tramadol prescriptions in a month or people ranting in the waiting room because we're 'holding the appointments for all the Asian people and lying to the white locals' among many other things. I remember we once had a Nurse Practioner helping on the phones who received massive abuse on a call, once she mentioned her name the person on the phone switched completely and started to have a chat about the kids.
This isn't a rant at you by the way, and from this I'd say it sounds like a completely valid reason to call and the person was a bit of a nob on the other end, but having worked in it I do always try to present how shit it is pretty much all day and how the nicest person in the world can call in and you'll probably sound pissed off to them.
Stonehedge
ric_a5
Way back when I was a youngun I was responsible for technical support for a group of about 50 GP practices in North London. Choosing my words diplomatically, you're not wrong.