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Oh no, I'm really sorry to hear your story and I hope you are fully recovered now with no serious injuries. I'm fairly happy so far, I think in the end Andy, David and I clicked, I guessed because they got intrigued by my ideas so the all conversation was more on the friendly side rather than the professional and cold like Saffron which was one of the things that put me off the most.
Loosely associated tangent in passing, had a terrible experience with Saffron despite their pretty bikes which might make you happy with your resulting decision
They offered free bike servicing to NHS at the start of the pandemic (appreciated)
I was a medic drafted into working in ITU/Nightingale (before it was mothballed - I ended up working in ITU and with the ambulance service for a year, and burning myself out)
I was told I wasn't NHS and hung up on
I had a mechanical failure en route to hospital a week later and had a bad crash
Lost a bit of faith in the community after that, what seemed like a good act on their part ended up lip service - I messaged them afterwards but got ghosted unsurprisingly