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It's surely worth getting the Virgin replacement at least once.
I'm on the 200Mbps service with the SuperHub as a modem and I get the full speed pretty much all the time.
Have you also ruled out it being the line before the modem? I imagine it will be impossible to get Virgin to troubleshoot that if you aren't using their modem.
My first port of call would be the forums https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums They were way more helpful than the phone customer service when I dealt with them.
aggi
@Velocio
Has anyone attempted to use Virgin Media without their SuperHub modems?
Which is to say, is anyone using Virgin Media with a 3rd party terminating modem rather than putting a hub in modem mode?
I have the 1Gbps service, and the hub frequently goes down to 100Mbps. I've checked cables, connections, swapped out devices... and the hub ethernet just keeps dropping to 100Mbps and kneecapping the service I'm paying for.
I'm a little loathed to speak to Virgin Media support... I expect nothing but for them to send another box that will prove over time to be similarly affected or worse. But I don't mind throwing money at the problem, probably by buying a Surfboard S33 or something like that... but really I want to know if anyone has done it?
Yes VM used to not allow 3rd party terminations, but OFCOM ruled they must as of a while ago... so it should be possible.