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how long would it take before it gets returned automatically? Or would they have to request it? And I guess the money is held in the payer's bank? Or the payee's? As I have now learnt that the bank details are invalid, but the sort code is Barclays.
None of this is anything to do with you. Their cashflow isn't your problem (in this instance). You shouldn't have to wait for the money to come back from their error before you get paid.
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Your email needs to be short and to the point "I reported issue on X date. Money in my account by Y date or I walk/escalate/whatever."
Putting any more details in just invites nitpicking.
aggi
grams
@ExTra
@chez_jay and @DethBeard writing my angry email re my pay now, in order to shut them up once and for all, just 1 question, if the money is held in a suspense account, how long would it take before it gets returned automatically? Or would they have to request it? And I guess the money is held in the payer's bank? Or the payee's? As I have now learnt that the bank details are invalid, but the sort code is Barclays.
I knwo you have all said it's on them to do the leg work, but as you can imagine, they keep coming back with excuses and excuses so the only way to back them to a corner properly is tell them exacly what should have happened and if ACAS eventually had to get inovlved then I can show I have taken more than enough reasonable steps to try and resolve it.
ACAS is a funny one, they can be a bit... meh... you sort it out first.