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lynx-
Good, for the first few weeks we were having some interruptions, they even sent the OpenReach engineer multiple times to debug the issue. Turned out to be a squeezed cable (vs. door) inside the flat which I caught, few taps with a chisel and it's now bombproof. They even defined a discount for a while (I think two months?) while the issue was ongoing.
disq
I was offered the new customer deal when I used "chat" to cancel few months ago, I was a customer of just 18 months. (I had already ordered Vodafone broadband to the new address, so...)