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I work for children's social services so people automatically assume their kids are going to get adopted off, which doesn't tend to happen unless things are at the most extreme and even then it takes years and is a last resort. people often call us first asking for help then don't want to say who they are, which is even more perplexing
Dogtemple
Not sure what you do but a fair few scams run on the phone where they ask for personal details, maybe people are scared of that?