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Yes, but looks like the actual problem is a disagreement about whether you supplied the right details or not. So you probably need legal not financial procedure advice. I am not a lawyer but fairly sure the first question they would ask is whether you have documentation of the bank details you provided.
Bit of an odd one, do we have anyone works in the banking industry? Got some Qs re bank payment recall time/practice etc. Long story but I didn’t get paid in April because my work said they paid it into the wrong account and are blaming me for giving the wrong bank details (I didn’t) and now they are saying they will only pay me if/when they can recall the money.