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Sales people I have talked to have told it like this. Either avoiding the question or telling me that it is all ok now.
dst2-
R
Nothings OK nowhere.Just had an order from 6 months ago, literally day before its meant to have been delivered moved back 5 months. Will be either my order has been bumped by another shop (it happens, or an error in their order sheets), or more likely, MFTR x was supposed to make and ship 500 units of product A and be delivered today to the distributor, but then when they opened the box last night, there were only 300 units of product A. So anyone who ordered or pre-ordered units of A #301-500 is now another 5 months until the next scheduled delivery.
This is going to be a great phone call with the poor customer. Not talking cargo's here, talking about a pretty run of the mill bike component.
If you get bad news/delay info from your retailer or supplier, please don't give them shit, trust that they are likely doing everything possible to make whatever item it is you ordered actually happen.
BrickMan
I get asked daily by folk why everything is delayed by fixed time/price changes/delayed by random time/spec changes, or some parts or bikes are just not available with no given date. Anything from a shifter, a cassette to full bikes.
Would expect latest delays are from the ports being swamped, ships were mean't to arrive in a certain window /on a specific tide in order to be unloaded, they missed that due to Suez delays, so the ports are struggling to reorganize, and TBH most ports are operating at or already above capacity as many European retailers (and others) get back to work and their new stock comes in.
We've just had an extra 2-6 weeks put on delivery dates in April/May that were 100% 'promise you they will come' deliveries, due directly to delays and suez reshuffle issues with UK + European mainland ports.
At this point you just have to go with it, and try not to stress yourself or the retailer out anymore. We get pretty much daily calls about our collection of bikes awaiting parts (around 45 bikes now), despite each and every of them being firmly told, please don't contact us unless its an emergency or something has changed, as soon as it arrives, we'll stick it on your bike and get it out of here; and yet, every day 'Hi there.....'