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Nationwide are annoying with their multiple accounts.
I’ve had clients who have had 13 nationwide sub accounts, and there is no overriding main account number which encompasses them all.It’s possible that they sent all the money onto one account number (though I assume they would have got a redemption statement for all of them)
Acliff-
It’s possible that they sent all the money onto one account number
Yeah me and the Nationwide customer service lady this morning wondered about that. But no money has hit any of our four mortgages (hangover from building work going way over budget). Her best guess is that the solicitors forgot to put the account numbers in the payment references...
I'm trying to think of it all as numbers which don't really mean anything (like the opposite of that These New Puritans song). Which is basically what house buying with a mortgage is anyway. But I am looking forward to having one mortgage, not five.
Fox
Update on our missing hundreds of thousands: our solicitors wrote to the Nationwide's mortgage redemption team on Monday. They aren't a customer facing team, so I've rang three times now and all they can tell me is that the monies have not been received.
They did explain to me what actually needs to happen for them to get the monies - solicitors need to check with their bank that the payments went through, and that they put the account number in the payment reference for each of our four mortgages. So I have just relayed this to the solicitors and told them to sort it out urgently.
Urge to strangle is still strong if I'm honest.