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jellybaby
Update on our missing hundreds of thousands: our solicitors wrote to the Nationwide's mortgage redemption team on Monday. They aren't a customer facing team, so I've rang three times now and all they can tell me is that the monies have not been received.
They did explain to me what actually needs to happen for them to get the monies - solicitors need to check with their bank that the payments went through, and that they put the account number in the payment reference for each of our four mortgages. So I have just relayed this to the solicitors and told them to sort it out urgently.
Urge to strangle is still strong if I'm honest.