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sacredhart

Is it legal for an online seller to charge postage for refunds if the buyer has changed their mind (item not faulty)

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aggi in reply to @sacredhart

If it's in their terms and conditions then it's fine. If it doesn't say then technically the seller should.

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duncs in reply to @aggi

Not sure that’s the case. If you’ve just changed your mind then you’re entitled to a refund for the item, but you should pay to send it back. Free returns is a perk rather than a default.

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