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That's the best approach. No one's going out of their way to make things more difficult but there are so many things that create a happy balance it's always going to be a bit trial and error.
Airhead-
Well, the labourer who was going to strip the wallpaper has let him down today so it won't be starting until tomorrow now (was actually supposed to start stripping yesterday). But, the builder came round in person to apologise and reassure that the work will start tomorrow by hook or by crook. That could still not pan out, I'm trying not to stress about it too much, but coming round in person added some value to the apology. And we got to discuss some more of the finer points and he had already considered some of the bits I was worried about.
stevo_com
Way to put the shits up the homeowners...
New builder hopefully starting today. Got him doing two relatively simple jobs first (I say simple, I'm not doing it....) as a bit of a trial. Stripping and re-plastering two rooms and rebuilding an airing cupboard. He's asked for no money up front as the materials for these two rooms aren't expensive, only pay when we're happy. Which is good, or at least makes me more comfortable.