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Yeah as you say can come back and end up getting other work out of it, because you problem solved and fixed the issue that happened. Could have easily brushed it off as a problem batch or what ever but some folk just dont give a fuck.
konastab01-
It's understandable different jobs have different rewards. Most of the flooring guys won't expect to be in someones house for 3 months. I understand not everyone is working for themselves and keeping as much of the money as I do. My rate has all this problem fixing built in.
With plumbing/electrics there are different concerns and a big fuck up might get you jail time or cause a lot of financial damage. Everyone in those trades is going to have insurance. But if you put your foot through someones ceiling you either call a favour from a plasterer or fix it yourself right?
Airhead
Yes, and it's what I've done when things have gone wrong in the past. I've kept those customers and got a lot more work from them. Somewhere down the line you have to stand by your work, otherwise what are you offering? You'll have a go but if it goes wrong you're on your toes.
What I was saying about getting the money is you don't want to be in a position where someone else fixes it at your cost because the customer doesn't trust you anymore. If you finish the job in the end you get the money at least.
I've seen people lose their temper with clients, get thrown of site, not get their money and lose materials and tools when this kind of thing goes wrong.