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Thats what you would do in that circumstance, be pissed off, but take it on the chin and fix it and then get the rest of the money from the job but brushing it off is poor.
konastab01-
Yes, and it's what I've done when things have gone wrong in the past. I've kept those customers and got a lot more work from them. Somewhere down the line you have to stand by your work, otherwise what are you offering? You'll have a go but if it goes wrong you're on your toes.
What I was saying about getting the money is you don't want to be in a position where someone else fixes it at your cost because the customer doesn't trust you anymore. If you finish the job in the end you get the money at least.
I've seen people lose their temper with clients, get thrown of site, not get their money and lose materials and tools when this kind of thing goes wrong.
Airhead
If you have to fix a problem like that you need to decide on a mechanical method of removing the glue that works and figure out a reasonable time for the job. Then at least you know roughly what the cost is. Of course they should be figuring this out and sorting it for you without any cost and an apology and chalking it up to experience.
If they're busy they might just run away and it doesn't matter if they feel guilty or not. If they have insurance this would be a time for them to claim on it. They probably have insurance but don't even know if it would be covered.
If I had done this I would fix it myself no questions asked. I look after customers though, some tradesmen don't think that it's worth it. I would never let the customer know but I would be super pissed off and I'd probably be taking it up with my suppliers. Of course I would expect to at least keep the money once I had finished the job, so I would expect the customer to put up with the inconvenience of me carrying out the extra work.
You do need to establish a reasonable method for removing that glue though. That's something you can control.