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Thats what you would do in that circumstance, be pissed off, but take it on the chin and fix it and then get the rest of the money from the job but brushing it off is poor.
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Yeah this is good advice,
I am going to put it on them for now to see if they will at least try and resolve by picking out the glue, else get someone else involved to quote/advise. Thanks.
konastab01
rogan
@Airhead
If you have to fix a problem like that you need to decide on a mechanical method of removing the glue that works and figure out a reasonable time for the job. Then at least you know roughly what the cost is. Of course they should be figuring this out and sorting it for you without any cost and an apology and chalking it up to experience.
If they're busy they might just run away and it doesn't matter if they feel guilty or not. If they have insurance this would be a time for them to claim on it. They probably have insurance but don't even know if it would be covered.
If I had done this I would fix it myself no questions asked. I look after customers though, some tradesmen don't think that it's worth it. I would never let the customer know but I would be super pissed off and I'd probably be taking it up with my suppliers. Of course I would expect to at least keep the money once I had finished the job, so I would expect the customer to put up with the inconvenience of me carrying out the extra work.
You do need to establish a reasonable method for removing that glue though. That's something you can control.