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Eseman
@mxprez_j
Went into the Hackney shop (closest Marin dealer) to order a Marin free hub for my 650b wheels (Marin hubs) because there is slack and creak in the free hub. (I bought the wheels it from here) Took the wheel in first time, the staff insisted to ask me to bring the whole bike in and I did.
What happened:
My bike got joy ridden by 3 staffs to "test ride", then mechanic didn't know how to lock the clutch on an apex 1 rear mech when putting a wheel in, stripped the b screw thread.... Then they told me they didn't have time to look at the free hub and refused to admit it was their problem because my derailleur cage is slightly bent. One of the staff was trying to tell me off because my headset is "overtightened" saying my bike is so wrong and I shouldn't have pretended to know what to do.
Now I have to replace my rear mech when it wasn't a problem, and the free hub thing was ignored completely. I understand checking the whole drivetrain is necessary but shouldn't they check the free hub fist when that was the task on the bill?
I was completely tripped out. The person at the counter even said "I couldn't care less about your bike"