DPD & DPD Local - beyond useless "delivery" service - avoid

Package was delivered by them today. Address clearly states 'Chapeltown Heath Centre', the driver parked right next to the sign with Chapeltown Health Centre on it and proceeded to walk with my delivery onto the building site next door that is clearly housing.

At least they were close. My package just bounced from one country back home via 100 different warehouses without a single idiot being able to locate and deliver it.

You know that warehouse in Raiders of the Lost Ark?

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my address is
flat 1 Generic Towerblock,
12 Generic Street
SW1A 1AA

the DPD system prints it as
Flat 1, 12, Generic Towerblock,
SW1A 1AA

fuck knows how stuff ends up here, when the driver doesn't deliver it to a random house a literal mile away.

Those guys actually know where stuff is.

These arseholes managed to removed the street name entirely and remove half the suburb.

Yet, underneath, but north of their fuckup label, the full address sits. So these arseholes just scanned barcodes for two months, not once looking at the correct address or the phone number of the recipient (which they make you fucking include!).

DPD are fucking USELESS

Was due a parcel yesterday with DPD Local and waited around during the delivery window, but eventually had to leave because I had a vaccine appointment (my wife stayed in and said she'd listen out while she was working). Checked the tracking while on the bus and it said it had been delivered and accepted by me half an hour earlier while I was in, but it's a picture of it dumped outside a door that isn't mine with someone else's shins in shot. I spoke to the depot who said the driver would 'retrieve the parcel' and get it to me at the end of his shift, but of course he didn't.
Now I either have to bang on every black front door on the street (of which there are many) asking if they've seen it, or argue more with the depot, although of course the option to request a callback from them has now disappeared. This driver often delivers my Dark Arts coffee orders with zero problem, but I don't know why the more valuable parcel got handed to some anonymous neighbour.
Edit: after scrolling through the long tracking history I just noticed that DPD fucked the address details right from the start, so I at least have an idea now of where it went!

DPD fucked the address details right from the start, so I at least have an idea now of where it went!

This has happened to me twice. There's a massive bug in their software or they're manually entering shit (which is worse) and fucking addresses up. It seems pretty obvious to me that DPD are not fit for purpose as a delivery company if they can't deal with address data.

There's a massive bug in their software or they're manually entering shit

I feel like it's the latter - '40C' became '46' which really seems like some DPD admin misheard while manually entering it. You'd think clients would just enter the destination themselves online though so that sort of simple mistake couldn't happen?

This is what happens. Mine was international, so somehow the digital / typed data from one end got fucked when they handed it over to their partner company. Either their systems don't talk correctly or there's a manual step that gets fucked by a human. Either way it's a disaster for your parcels.

DPD delivered a new pair of trainers today, sadly to a different door number (59, instead of 7) on a different road (name not similar, but is perpendicular to my road).

Thankfully the incorrect recipient popped round with it (I'm fairly sure after peeping inside)

My missus was on the phone today yelling at a delivery company that claimed they'd visited and we weren't in, which is always a fucking lie. I don't think it was these useless shitwits though.

Due yesterday, paid to upgrade to have it before midday. Stayed home etc. 'You are delivery 94'. Watched the ETA slip all day until 7:30 'we're running a bit late - we'll be with you soon' as i see on the map he's now driven back to the depo in another county'. OK, presumably I'll be in the first 20 deliveries today. Stay home just in case. 'You are delivery 87'. Same thing. Current ETA 3 hours... 7:15 which means it won't come today and MAY come tomorrow when I expect, because I'm a cunt, I'll be delivery 85-95 again and repeat. How are couriers possibly supposed to make 90 deliveries in a 6 hour shift (assuming they leave the depo by 11, it takes them 1 hour to get from there to the city I'm in). That's 1 every 4 minutes. They can't possibly expect them to ever achieve that, so why claim/attempt/put pressure on drivers/fuck off customers?

That's 1 every 4 minutes. They can't possibly expect them to ever achieve that, so why claim/attempt/put pressure on drivers/fuck off customers?

Welcome to the gig-economy.

Im on DPD blacklist according to a shitty driver.

DPD won't confirm or deny this. Tempted to go to the depot and have words

That's 1 every 4 minutes. They can't possibly expect them to ever achieve that, so why claim/attempt/put pressure on drivers/fuck off customers?

Thar drop off level means that they hit the minimum wage pay level.

They're all as bad as each other. Had a next day parcel due yesterday with DHL. Didn't arrive. Out again today apparently, didn't arrive.

They're now blaming me that the driver couldn't gain access to the address... It's a terraced house on a road. You literally have to park, then cross the pavement.

God knows If they'll try again tomorrow. Probably claim they've tried twice.

#venting

I use all of the parcel companies at work. They all are useless when they f up. Claiming an address is wrong even though they delivered there a week before. Bouncing it around a country for no reason. Trying to get parcels onto your island is a right laugh as well. Thank fuck we use a company as a go between so I only have to send them a mail when someone fucks up instead of me having to chase them around.
DPD driver that picks up at our place is a class guy though so I make sure I spread the parcels making sure there is one to pick up every day because the guy only makes €1,00 at every stop regardless of how many parcels he has to deliver or picks up, and he stops at our place every day just to check even if there are none. The people at the top are the real cunts

DPD Driver today has decided to…

Chap my door questioning if I stole the parcel they lost, proceeded to chap my neighbours door Ams also question them if they had taken it.

DPD driver has then decided to call my personal mobile number at first pretending to be his boss until he slipped up and made it clear he wasn’t and has now promised his actual boss is calling me later.

I wonder how I can speak to an actual employee, not whoever is pretending to be his boss next and get this solved.

Wonder how many policies have been broken and how he got my personal number.

Me: this package feels strangely light…. Ah, that’s why.

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Parcelforce in London seems to be having a meltdown. Cards are never left. Tracking's not updated for a week. They sent one of my packages back to the sender in the US the other day - I didn't even know it was in the UK. It's like living in a third world country.

How many mates and family members did you speak to in the end?

DX and UPS have both failed to find the door into my close this week.

It is round the back of the building from the street that the postcode takes you to so we understand when it confuses the spotty teenager that has a part time job delivering pizza but you’d think that people who’s entire job is finding addresses and delivering things could do better.

https://youtu.be/ovduT2dBy8A

Now I'm not sure what I hate more, DPD or whatever the fuck that was. Where's the cool raps from the 90s? Ice-T, NWA shit. Counting Ps? Counting... zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz