DPD & DPD Local - beyond useless "delivery" service - avoid

Does anyone know how to get any piece of shit working at DPD on the phone to find and deliver a parcel?

Delivery inbound with correct address confirmed in email
Customs paid to DPD
DPD tracking shows wrong address in their system and then a refused delivery (no attempt was made).
No attempt to contact sender or receiver and tracking shows parcel going backwards.
Multiple channels used to contact DPD to get the address fixed (that they mangeled)
Package has been bouncing around their depots for a month with no a single contact from them about it other than useless responses from their twitter, chat, emails
Now appears parcel is being returned to sender despite fixing their address fuckup and notifying them a shitting load of times to deliver the fucking thing.

DPD says contact DPD local chat, chat says email, email says they don't use phones (wtf)

If this gets returned and the postage and customs fees are lost, what is the most damage I can legally inflict on this company?

Usually the sender should take responsibility for sorting this sort of thing out. Have they offered to help? The sender tends to have more options and clout.

Yes, they've been all over this too. I've seen their emails and chats. (it's a friend)

DPD are usually really good, but when they fuck up the fuck up royally in my experience. Spent over a week chasing a phone delivery three years ago.

Out for delivery multiple times, never came. Changing time slots. Spent an entire weekend sat in waiting for it, with delivery windows both days, and it never showed.

Rang the customer service people and they said the driver still had it in his van, then next day they said it was never actually out for delivery at all and they couldn't understand why I'd received delivery windows

Then we re-arranged delivery to my girlfriend's work. Delivery window kept getting later throughout the day, finally the window was between six and nine PM so she stayed at work, it never arrived.

Absolute scenes

This didn't even get to the delivery stage. It went from inbound at a nearby depot to heading back to sender with not a fucking peep from any of the pricks at DPD.

"Refused delivery" implies I refused it but it actually means they refused to bother trying to deliver it, refused to contact sender or recipient about it or do anything else other than return it.

As soon as we noticed they had borked the address we informed them and tried to get them to change it but the cunts said they can't phone they have to email depots and wait for a reply and so the missing parcel fun begins.

Sounds really frustrating.

Our DPD service here is excellent. Rob started his round about the time we moved in, he was by his own admission socially awkward but learned fast and has grown to the point where he now covers a few areas and has 3 or 4 drivers working for him. It’s a huge relief when we get an email saying “your DPD driver Rob...” because we know it’s not yodel or myfuckingherpes.

But all these companies are impossible to deal with when they fuck up, I guess we are just lucky that our local DPD franchise is good.

We had a great driver for Amazon stuff. It's not the driver's fault, it's the fucking morons in the depots, the fucking idiots answering emails, the shitcunts that ignored the tonnes of contact from us trying to fix it, when they should've fixed the address and just delivered it.

First thing is to start reporting all their posts on social media.

I'm in the middle of making a claim for a damaged item. I paid to insure it for £160, they then crushed the absolute fuck out of the box and the two collectible board games inside were rendered worthless because their special edition boxes were torn and split despite being extremely sturdy.

I made contact through the website form and sent all pictures etc, and a week later I got what was clearly an automated email offering me

a) send them a quote for repair (impossible)
b) send them the full contents for "salvage" so they can estimate how much they were willing to pay out (so not going to be the £160 i insured it for)
c) the sender can keep the damaged items for a "reduced" settlement.

the only method of reply was to reply directly to the email as they instructed. I did, THREE times over the next 3 weeks. They then sent me an email saying "You've not bothered to respond, btw if you want option C we'll give you £70".

the buyer wanted to keep the very hard to replace promo cards and a few other things in the boxes he wont be able to get elsewhere so he chose option c so I paid him out of pocket as rightly he'd been inconvenienced enough by this taking over a month to resolve.

so I've replied a week ago now say "option c please" and I think you can guess where this is going... no response as clearly they're not receiving the replies correctly. but there's no phone number and dpd local dont appear to have their own twitter account for support so I can't contact them to rectify.

Christ that sounds frustrating.

Seems to be a common theme will all them now, they damage it or lose it and long the fuck out of paying up even when you've fronted the extra cash to insure it. Absolute shambles.

For the appropriate payment I'll be happy to illegally inflict damage on the company

Having suffered in similar scenarios I've often thought about this. Sadly I don't expect any change soon.

The seller typically chooses delivery service based on cost/ease, the recipient has no influence therefore the delivery service has no incentive to improve recipient experience.

I assume all these huge delivery companies have a threshold of fuck ups they can absorb and happily not do a single thing to help or recompense you, as if it never happened.

Eventually, you will go away.

DPD do for sure. From what I know, DPD are the best in terms of logistics and ensuring a package can be delivered almost nationwide on a next day basis. As such they have the power over a lot of suppliers who depend on their services, and the alternatives (Hermes, Parcel force etc) are considerably more expensive or less reliable.

Since most customers don't really want to pay for postage dpd and the like offer pretty good value for money. Like others have said though, when they screw up it's normally pretty catastrophic.

I feel for their drivers who have a hard, shit job which isn't that well paid, and I guess they are pretty much expendable in terms of skills.

They can drive like cunts though and they do love to throw heavy boxes.

Yeah, I think you tweeted about this a while back.

I'm sure they don't monitor the emails or it's just some monkey hitting delete on most.
Lots of auto responses and case numbers and all the other shit but every time the tracking updates it closer to the sender than the recipient. Motherfuckers.

I wouldn't dream of encouraging such behaviour.

PMd.

Hehehe yeah obviously just joking

(All forumers should probably avoid Roebuck lane in Smethwick tomorrow at about 11am)

I'm in the middle of making a claim for a damaged item. I paid to insure it for £160, they then crushed the absolute fuck out of the box and the two collectible board games inside were rendered worthless because their special edition boxes were torn and split despite being extremely sturdy.

I made contact through the website form and sent all pictures etc, and a week later I got what was clearly an automated email offering me

a) send them a quote for repair (impossible)
b) send them the full contents for "salvage" so they can estimate how much they were willing to pay out (so not going to be the £160 i insured it for)
c) the sender can keep the damaged items for a "reduced" settlement.

the only method of reply was to reply directly to the email as they instructed. I did, THREE times over the next 3 weeks. They then sent me an email saying "You've not bothered to respond, btw if you want option C we'll give you £70".

the buyer wanted to keep the very hard to replace promo cards and a few other things in the boxes he wont be able to get elsewhere so he chose option c so I paid him out of pocket as rightly he'd been inconvenienced enough by this taking over a month to resolve.

so I've replied a week ago now say "option c please" and I think you can guess where this is going... no response as clearly they're not receiving the replies correctly. but there's no phone number and dpd local dont appear to have their own twitter account for support so I can't contact them to rectify.

The fucking cunts have denied my claim because they claim I havent responded in time.

I've emailed them weekly and they never received them, but there's literally nothing i can do about it because there is zero other ways to contact them, my tweets to their support twitted account were ignored.

fuck fuck fucking cunty fucking cunts.

These are the useless autoresponder addresses I've been bombarding:

complaints@dpdlocal-online.co.uk
support@dpdlocal-online.co.uk

dwain@dpdgroup.co.uk
smt.escalations@dpdgroup.co.uk

dpd.exports@dpd.co.uk
customerservices@dpd.co.uk

https://www.dpdlocal-online.co.uk/newhelpcentre/livechat

Use this to search for DPD and try the numbers until some cunt answers
https://www.saynoto0870.com/companysearch.php

Is it worth going down the small claims route? I doubt they’d bother to actually contest a court claim and maybe if they got enough of them they might start being a bit more responsible...

DPD finally returned package (that they fucked the address on) to the sender. Sent in Feb.

Fucking useless company. Software that mangles addresses and no process to deal with the actually delivering the package after the customer fixes their address mangling.

Nope, "we don't understand" and return package after 2 fucking months sitting in every fucking warehouse they have, even though the address was corrected before they'd attempted delivery (they didn't attempt delivery, they must have literally stuck 'return to sender' on the parcel on first sight of the senseless address they'd generated)

FUCK DPD

Had similar experience - end up sending long email to the fuckwit who heads the customer service operation detailing their myriad of failures. Her reply (I paraphrase):

“Fuck you. Our contract is with the sender and they don’t care”

In this instance we had both ends of the delivery chasing them. At no point did they contact sender or receiver to check why the address they had was a jumbled pile of shit. Nor did they check the original and correct address and try to deliver to that. Utterly fucking useless. People make mistakes sure, and I cut people slack for honest fuckups, but I just don't see how this many people can fail to do the single fucking task they exist for.

FUCK DPD

My beef with them revolved around their failure to follow their own (clearly documented) re-delivery process after the first failure. Not only did they fail to follow it - they did what the documentation said they absolutely wouldn’t do, end result being a 3 week delay, during which time they were unable to say where the package was.

Gist of my email was ‘how can you run a business when you don’t follow you own documented procedures?’ TL;DR they didn’t give a flying fuck.

Edit - item was a phone (dual sim moto g6 plus), which turns out to be a piece of shite and this in turn constantly reminds me of the delivery debacle. I should probably:

1. Destroy moto g6 with fire
   
2. Buy latest iphone direct from local store
   
3. Seek counselling for phone related anger management issues