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They have admitted they messed up, got it wrong and in the one email said we'd be refunded in the next billing cycle so end of the month when they get reimbursed.
Unless there's some particularly weaselly wording in your lease, you only have to pay for services received, so they owe you cash, arguably out of their own pocket.
How you go about obtaining that is another matter.
grams
@PQR
Leaseholder issue questions, I'm one of two flats in a converted house and we're both leaseholders. The freeholder took a wrong meter reading adding 10000 electric units and so we got a £1800 leccy bull that went into our service charge. They have admitted they messed up, got it wrong and in the one email said we'd be refunded in the next billing cycle so end of the month when they get reimbursed.
More recently they said that we'll get it as a credit note at the year end which for them is September.
I don't want a credit note, I want monies to spend in the pub.
Do I just have to suck it up?
Housing association is Hyde and they're generally incompetent but we had a good relationship as they left us alone and we left them alone until recently. Now they want to do some cyclical painting which we don't need as we got the house repainted a few years ago. However that's another issue and after the S20 I politely and repeatedly objected