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  • (Usually white and middle class) people demand the right to make personal attacks on staff at the bottom of the food chain of the organisations and businesses they have issues with.

  • You should see how the local African ladies treat the local Indian shop owners around where I live! Surely person A being frustrated with person B and venting to whatever outlet is available (friend/family/taxi driver/bike forum) is one of the most human of activities and to make this a class/race point seems rather extreme? I'm not saying that how humans interact isn't often a problem and there may well be race/class dynamics to analyse there, but your point here seems unnecessary personal and a bit woke-warrior...

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