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@terlg Yeeesh, yeah that doesn't sound good.
Other than the house falling down my biggest worry is the "making good" not meeting my expectations, which are frankly quite high. Thanks for the reply. Sorry to hear you had a less than ideal experience.
I think we paid around £2.5k in london to remove a 4m wall and insert a cranked beam to accommodate the upstairs flat's stairs, the beam was then another £1k delivered. It was cheaper than other quotes at the time. It was also part of some other works so economies of scale - however they were shit, didn't read the drawings properly so fucked up the pad stones and their "making good for decoration" was quite misaligned to my expectations.
Wish we'd paid more and got a competent builder.