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Johnlewis tend to be very consumer friendly (if expensive).
Amazon will only go so far, and then pretty much say fuck you, we don't care.
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I know someone who claimed for a laptop (im pretty sure they broke it) and JL was fine, and my own experince was buying my parents a dualit kettle which broke 1 week out of warrenty and they said no dice. They replaced it with a JL one and it broke 3 months out of warrenty and JL just replaced it no questions asked.
That being said JL has just ditched the 'never knowingly undersold' tagline so I dont know if they're keeping up with their warrenty.
NotThamesWater
spotter
@ExTra
Has anyone got any experience with making a warranty claim with John Lewis? I have decided to get the Oculus Quest 2 and price is the same everywhere but JL offers their signature 2 years warranty, which is very tempting. BUT, if I ever need to make a claim and they are difficult to deal with then I will probably go to Amazon because they are very easy to deal with.