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ExTra-
I was pleasantly surprised. On changeover day the old internet stopped at about 4am (from logs - I wasn’t awake!) and the new connection was up and working at about 8am if I remember rightly. I’m not sure if I needed to or if it would have picked it up automatically, but the only thing I did in the router was put my account info and password into it.
So downtime was only before 8ish, and happened really smoothly. Like I said, it took a couple of weeks to get to the speeds I knew we should be getting, but it increased every couple of days with line resync-ing or similar.
Let me know if you want the referral link.
JonD
Quick update after my move to zen broadband. Been with them a month now and it’s been solid. Speeds slowly ramped up over the first 2 weeks from 50mbps to 74 currently. No dropouts no issues. They were really quick to enable ipv6 on my account when I requested it. The fritzbox router is a brilliant bit of kit too, by far the best ISP router I’ve had.
I got a referral from someone on here, and I’d be happy to do the same for someone else looking to switch. Both get £40 gift voucher.