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You can try contacting Cycling sports group but they will more than likely tell you to take it to your nearest ‘dale dealer who should do it for you although may charge an admin fee. No authorised ‘dale dealer should straight up refuse you, unfortunately if they are, your options are probably just keep trying local dealers until you find one that will help
B0N0R
@Leeroy1313
Looking for some advice...
Bought a CAAD13 from Drakes Cycles in Leeds in December ‘20 which has subsequently closed.
I’ve been having issues with creaking on the bike that LBS has now narrowed down to an issue with the free hub in the rear hub. I’m trying to get hold of cannondale to check whether this can be fixed under warranty but the usual route of going via bike shop I bought from now isn’t an option.
I’ve tried a couple of other authorised
Cannondale dealerships but they have said they wouldn’t do it for a bike they didn’t sell directly....
Anyone got any advice on how best to contact cannondale would be much appreciated?
Thanks!