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@dicki
https://www.bbc.co.uk/news/business-56413991
Customers who pay too much to their energy supplier through their monthly direct debit payment should receive automatic annual refunds, Ofgem says.
For years, customers have complained that energy firms can hoard thousands of pounds of overpayments and would only return it on request.
Now the regulator has proposed balances are cleared once a year, claiming suppliers held a surplus of £1.4bn.