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It made me think there might be a business idea in some kind of concierge service for trades to handle the comms, booking jobs in, general customer service
I think this is what Pimlico Plumbers pretty much is (possibly was, I have a feeling they had some cases over whether or not they were an employer).
aggi
My experience of this has been terrible. It's one of the main reasons I do so much stuff myself. I had two people round to quote for fixing my rotten front door sill a couple of years ago and neither of them followed up. It made me think there might be a business idea in some kind of concierge service for trades to handle the comms, booking jobs in, general customer service. But it would be a fine balance to manage it because I suspect that a many people in the trades prefer control and freedom over providing that level of service. Take too much control away and they won't sign up for it.