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My experience of this has been terrible. It's one of the main reasons I do so much stuff myself. I had two people round to quote for fixing my rotten front door sill a couple of years ago and neither of them followed up. It made me think there might be a business idea in some kind of concierge service for trades to handle the comms, booking jobs in, general customer service. But it would be a fine balance to manage it because I suspect that a many people in the trades prefer control and freedom over providing that level of service. Take too much control away and they won't sign up for it.
Sharkstar-
It made me think there might be a business idea in some kind of concierge service for trades to handle the comms, booking jobs in, general customer service.
They exist. As an example we had some insurance work which was done through Masterfix. The guys that turned up were self-employed. It was all quite thorough, they were very skilled and fairly good with detail (although at least one was an anti-vaxer and they didn't lift electrical accessories when painting walls). Not sure what their premium is.
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It made me think there might be a business idea in some kind of concierge service for trades to handle the comms, booking jobs in, general customer service
I think this is what Pimlico Plumbers pretty much is (possibly was, I have a feeling they had some cases over whether or not they were an employer).
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I think in theory that sounds good, but I would want anyone booking in stuff for me as if they are a manager for you. Most trades do work on there own timescale.
jellybaby
aggi
konastab01
Trades are the worst with comms. Literally the worst in the entire world.
I tried to use a recommendation form here for our bathroom and it took about 18 months of chasing until I finally gave up.
If trades learnt project management and comms I bet they could become way more efficient and actually increase profit.