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I suspect they don’t need more money or to be more efficient- in London they are just raking it in.
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My experience of this has been terrible. It's one of the main reasons I do so much stuff myself. I had two people round to quote for fixing my rotten front door sill a couple of years ago and neither of them followed up. It made me think there might be a business idea in some kind of concierge service for trades to handle the comms, booking jobs in, general customer service. But it would be a fine balance to manage it because I suspect that a many people in the trades prefer control and freedom over providing that level of service. Take too much control away and they won't sign up for it.
Howard
Sharkstar
@chrisbmx116
Trades are the worst with comms. Literally the worst in the entire world.
I tried to use a recommendation form here for our bathroom and it took about 18 months of chasing until I finally gave up.
If trades learnt project management and comms I bet they could become way more efficient and actually increase profit.