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picco
I'm in the middle of making a claim for a damaged item. I paid to insure it for £160, they then crushed the absolute fuck out of the box and the two collectible board games inside were rendered worthless because their special edition boxes were torn and split despite being extremely sturdy.
I made contact through the website form and sent all pictures etc, and a week later I got what was clearly an automated email offering me
a) send them a quote for repair (impossible)
b) send them the full contents for "salvage" so they can estimate how much they were willing to pay out (so not going to be the £160 i insured it for)
c) the sender can keep the damaged items for a "reduced" settlement.
the only method of reply was to reply directly to the email as they instructed. I did, THREE times over the next 3 weeks. They then sent me an email saying "You've not bothered to respond, btw if you want option C we'll give you £70".
the buyer wanted to keep the very hard to replace promo cards and a few other things in the boxes he wont be able to get elsewhere so he chose option c so I paid him out of pocket as rightly he'd been inconvenienced enough by this taking over a month to resolve.
so I've replied a week ago now say "option c please" and I think you can guess where this is going... no response as clearly they're not receiving the replies correctly. but there's no phone number and dpd local dont appear to have their own twitter account for support so I can't contact them to rectify.