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@dancing james
Sounds really frustrating.
Our DPD service here is excellent. Rob started his round about the time we moved in, he was by his own admission socially awkward but learned fast and has grown to the point where he now covers a few areas and has 3 or 4 drivers working for him. It’s a huge relief when we get an email saying “your DPD driver Rob...” because we know it’s not yodel or myfuckingherpes.
But all these companies are impossible to deal with when they fuck up, I guess we are just lucky that our local DPD franchise is good.