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  • Had a couple of bikes serviced at a local shop recently - road and cross. Full service (degrease etc) plus new chain/cassette/chain-ring on the cross.

    Front tyre punctured on the roadbike on the way back from the shop. Checked when I got home and the rim-tape had failed over a few spoke fittings. Ended up changing the rim-tape myself.

    Took the cross out for the first ride since the service on Saturday, after about 80k the new chain snapped and took out the mech-hangar.

    I've assumed the rim-tape isn't something you'd typically check on a service and the snapped chain is just unlucky, so I should just put it down to experience. It's just nagging at me a bit - would anyone think it's reasonable to bring up with the shop, or do I just need to suck it up and get over it?

  • would anyone think it's reasonable to bring up with the shop, or do I just need to suck it up and get over it?

    It’s not unreasonable (to ask questions about the service possibly causing the faults) if the customer is polite and constructive about it. The spoke nipples on some wheels can only be adjusted via the rim tape side, so whether the mechanic would’ve normally touched the tape does depend on your kit.

    The snapped chain sounds like bad luck if it wasn’t at the quick link/master pin. Could it have been something became caught in the chain, which then lodged in the derailleur, and that yanked the whole assembly off, breaking the chain in the process?

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