Online bike shops

Top shop ,Paul sorted me out a full 12 speed Campag groupset with some awkward options from me that beat anyone’s price incl the pure internet vendors ,some good advice about bottom bracket fitting and two free water bottles and sweeties in the box

Is this the best place to start talking about Triton cycles? I'm one of many that are having problems with them. Does this deserve its own thread? I remember someone else complaining about them recently but the conversation doesn't show up when i put Triton or Triton cycles into the search bar.

On Twitter lots of people are asking for refunds etc. I'm not sure whether to wait a bit longer or cancel

I've been waiting since the end of April and on singletrackworld and trust pilot every one seems to be waiting for orders the problem with cancelling is you need to have them acknowledge the request for a cancellation. They don't answer the phone or respond to emails and everyone else seems to say the same apart from about 1 in ten customers that have ordered stuff thats turned up in 2 or 3 days. Going through your bank seems to be the only way to get your money back. There terms and conditions seem strange as well. Best avoid in the future i reckon.

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So they send you an order confirmation email that isn't conformation of your order. The only other time I've seen anything even close to this is when you place an order and the payment pends until just before shipping then they finally take the payment and if no shipment is made after i think 28 days the money automatically drops back into your account. But Triton seem to just take your money and hold on to it indefinitely. I would say they are being deliberately misleading and evasive.

@Retro_bastard

Last week I sent a message through the Triton web form to either provide an update or give me a refund. Just had an email saying "refund confirmed" with no explanation.

A shame, I used to like them but this is a pretty poor performance

Yeah i agree its a shame i ordered a super x from them last year 2 day delivery and a friend of mine ordered a GT mountain bike just a few day before i placed my recent order and his turned up in 48 hours as well so they are managing to get some stuff out. I tried contacting them through their online form asking them to cancel my order if the couldn't send it or at least provide me an update and over a week later no reply so I had to contact my bank for a charge backt this week from stuff i ordered in April. I expect they are probably overwhelmed with orders and emails from customers whilst being short staffed. I think they probably should have stopped taking orders for a little while to catch up with themselves as the damage to their reputation must be pretty bad and a really stressful time for the owners and staff. They are getting a really hard time on trust pilot with lots of new customers calling them out as scammers and they are now getting investigated by trading standards. They should at the very least replace their banner saying we are open orders will be delivered for something a little more honest and maybe a general apology and explanation to all the customers experiencing delays with orders rather than the total radio silence me and many others have experienced.

Luckily only bought a couple of bottle cages, but yeah that was a couple months back now and they don't answer the phone or reply to my messages. Glad I stumbled across this thread - thanks.

Anyone ordered from rotoruk.co.uk which seems to be one and the same as velotech services?

I just bought £300 worth of stuff from BIKESTER, was surprised the order was accepted as I could only see Germany trading address. Postage was reasonable, think it did mention export duties. Then when a prompt 'your item has been shipped' I fully expected to receive a big customs notice. Arrived really quickly, no extra fees. Interestingly, there seemed to be a Suffolk address on the sender, so I'm confused. Anyhoo, can recommend them not least because there's lots of info on their site about how to sort out buying / returning goods post brexit.

I just bought £300 worth of stuff from BIKESTER

^ Oh man Bikester haha ... I avoid Bikester now ...

When you have a good experience as you did, it goes well and is fine. They're a big company so it's nice they have Brexit processes explained and stuff

BUT, if things don't go as planned or wrong, they're really really awful. Like bad. I had a shit experience with them ?(it ended ok after couple of months)

I bought something back in early December, which they despatched promptly. With DPD who proceeded to mis-deliver/ lose it. (They delivered it to fuck knows where, said it was delivered and the pic included wasn't even where i live) anyway after a lot of faff and arguing with DPD, eventually getting them to admit they have no idea where it was, I turned to Bikester for a refund. Oh boy ...

There's literally no way to contact them, no email, no phone, no Chat etc. they only have a contact form on the website. You get a ticket and you wait, and they takes a long time to deal/ respond with queries. queries are bounced between people and you have to explain things again and again so if your stuff is time sensitive or something goes wrong that's complex or convoluted as my situation was, then good luck.

In the end, after weeks of very slow back and forth and trying to prove and explain i didn't receive my shit despite what DPD claim, i got the refund (in Feb), and the individual at Bikester that sorted it for me was nice and professional. But the company of sucks and their customer service systems suck, because they seem to be only set up for things to be automated/ no or minimal human interaction involved which becomes a huge issue if you have a problem / time sensitive issues to resolve.

So buy with them knowing it's a risk, if it's a smooth transaction then it's fine, but if it's less than that, be prepared to wait.